2nd Line Cloud and Workplace Support Engineer

Already a couple of years into your IT career and ready for the next step? Are you that colleague others turn to when things get a bit too complex? Do you love troubleshooting and digging deeper until the root cause is found? Can you communicate fluently with peers and customers in Dutch, French and English? Aren’t you scared of the adventures on our Belgian roads? Then you might be just the person we’re looking for, become our new 2nd Line Cloud and Workplace Support Engineer!

• Take ownership of second-line support for IT-related incidents and service requests, both remotely and on-site.
• Troubleshoot escalated issues with confidence and precision, ensuring quick resolution or proper escalation to third-line support when needed.
• Work closely with service providers and internal teams to guarantee a seamless end-user experience.
• Keep documentation and the knowledge base up to date and continuously improve support procedures.
• Participate in technical deep-dives, infrastructure upgrades, and proactive system improvement projects.
• Monitor recurring issues and help implement structural fixes to reduce incoming support volume.

• At least 2 years of proven experience in an IT support role (2nd line or similar).
• Solid knowledge of hardware and software troubleshooting across different platforms and environments.
• Strong command of digital workplace technologies like Microsoft Windows, Microsoft 365 (including Teams, SharePoint, Outlook), networking fundamentals, and mobile device management.
• Familiarity with cloud support and management (e.g. MS Azure, Google Cloud Platform, AWS) is a very strong plus.
• Certifications (Microsoft, CompTIA, ITIL, etc.) are a strong asset.
• Fluent in Dutch, French and English.
• Analytical mindset, hands-on attitude, and able to work both independently and in a team.
• Comfortable working in a dynamic environment with shifting priorities.

• A personal sparring partner to guide your career path.
• Opportunities to work on challenging and diverse IT environments.
• A dynamic company culture where growth and learning go hand-in-hand.
• A healthy balance between work and life, with flexibility where it counts.
• Room for certifications, deep-dives and continued professional development.

If you’re ready to elevate your IT support journey and work on meaningful projects with visible impact, don’t wait—send us your resume and cover letter today!