End-User Support & Field Technician (FR/NL)

We are looking for a customer-focused End-User Support professional who enjoys helping users, solving technical issues, and delivering high-quality service. You will handle phone and ticket requests, perform first-line diagnostics, and ensure smooth daily IT operations.

In addition, you will take on Field Technician responsibilities, including hardware installation and configuration, IMACD activities, and on-site support at customer locations. This dual role offers a varied and dynamic work environment where you combine Service Desk expertise with hands-on technical experience.

We seek someone who is eager to grow, learn new technologies, and contribute to a collaborative Digital Workspace team.

End User Support

• Handling incoming phone and ticket requests
• Performing first-line troubleshooting and diagnostics
• Providing remote support for workstation and software issues
• Escalating incidents to second-line or specialist teams when required
• Maintaining clear, proactive communication with users throughout the resolution process

Field technician

• Install and configure new equipment
• Travel to client and/or internal user sites for hardware maintenance
• Assist users with equipment and software usage as defined in service contracts
• Provide second-line support for unresolved workstation and peripheral issues (internal users and clients)
• Document necessary procedures and processes
• Ensure proper administrative follow-up: logging IT issues/incidents, preparing reports
• Potential on-call duty (24/7) in the future
• Act as a reliable backup for colleagues during their absence, which requires flexibility to travel to customer sites across Belgium.

• Knowledge of ICT (network, software, infrastructure...)
• Proficiency in O365 tools (Word, Excel, Outlook, Teams, OneDrive, …)
• Experience with Windows client systems (8, 10, 11) in an Active Directory enterprise environment (DNS, DHCP, File Service, Print Service)
• Experience with Windows Server 2012 R2, 2016, 2019 and support tools (such as HP Service Manager) is a plus
• Hands-on knowledge of Audio-Visual and Collaboration equipment is considered an asset for supporting meeting rooms and hybrid-work environments
• Flexibility – potential on-call duty (24/7)
• Fluent in Dutch AND French – English is a plus

‍

• You have a degree in IT or relevant experience in a similar environment
• You have strong communication skills
• You are customer- and solution-oriented
• You are a team player and enjoy collaborating with others
• You manage your priorities and stress well, especially when handling user requests
• You are autonomous and proactive
• You maintain a high level of self-sufficiency when operating alone on customer sites and can manage unexpected issues without losing overview.
• You know how to escalate efficiently and use the internal L2 network when needed.

Our client

You will join the End-User Support Team at our customer in Heverlee.

The team consists of around 15 people and is part of the Modern Workspace Solutions & Services department.

• Personal sparring partner in your career evolution
• A client with a long term vision and career opportunities
• Dynamic culture focused on personal development
• Healthy work-life balance
• Develop your training and career path

If you are ready to take on this challenge and lead our customers and projects to success, please send your resume and cover letter.