1st line Service Desk Engineer (Retail)

Are you the one your friends and family call when their Wi-Fi blocks or their laptop freezes? Do you enjoy figuring out tech problems and able to do this in Dutch, French and English? Are you ready to dive into the world of IT support? Then this might be your next step towards a promising IT career: become our new 1st Line Support Engineer!

• You act as the first point of contact for our retail customers dealing with software and hardware incidents.
• Provide remote support for minor adjustments and issue resolution across store systems (cash registers), LAN & WAN networks (switch/router), POS systems, payment terminals, and Microsoft Windows Client/Server environments.
• Keep an eye on existing monitoring alerts from connected stores and take timely action.
• Take ownership of creating and following up on various technical reports.

• You are interested in everything IT-related (network, security, server, storage, PCs, ...) or you have some initial experience in the IT sector. Experience as an IT helpdesk employee, particularly in retail services, is a plus.
• You are customer-oriented and have strong communication skills.
• You enjoy working as part of a team.
• You are willing to work in a flexible schedule (early and late shifts, including weekends and holidays).
• You are fluent in French/Dutch and have a good command of English.

Nice to have

• Basic knowledge of networks (Switches, Routers, Firewalls, IP telephony, …) is expected.
• Familiarity with laptops, tablets, peripherals, and payment terminals is considered a strong asset.
• Awareness of ITIL principles (ITIL v3 Foundation) counts as a plus.
• You have a basic understanding of one or more Microsoft Windows Client/Server platforms such as: Server 2016, Windows 11, SharePoint, Teams, and Office 365.

Our client

Our customer is part of an international group with locations in Belgium, The Netherlands, Luxembourg and Tsjechië. With 50 years of experience they have gained a deep knowledge of every aspect of ICT infrastructure. They deliver a complete service package via consultancy, implementations, project management, ICT infrastructure management and maintenance.

• Personal sparring partner in your career evolution
• A client with a long term vision and career opportunities
• Dynamic culture focused on personal development
• Healthy work-life balance
• Develop your training and career path

If you are ready to take on this challenge and lead our customers and projects to success, please send your resume and cover letter.