DESCRIPTION

YOUR ROLE

As 1st and/or 2nd line cloud and workplace engineer, your activities will be:

  • Provide first or second level support for all IT-related incidents and requests regarding systems, products, and services.
  • Act as a proficient intermediary between users and service providers.
  • Perform initial issue diagnosis and deliver clear and concise solutions for known issues whether it is on-site, via remote desktop, phone, email, live chat.
  • Ensure that requests are properly identified, logged, assigned, and responded to in accordance with agreed standards and procedures.
  • Update and optimize documentation/knowledge base.
  • Escalate service requests and incidents to back-office support teams or partners when required.
  • Introduce innovative solutions to clients by leveraging cutting-edge technologies such as automation and AI.

YOUR PROFILE

  • You are passionate about IT and are willing to improve or extend your skills to cloud technologies.
  • You are the go-to person for all IT-related questions among your friends and family.
  • You have a good expertise with all technologies related to digital workplace (Microsoft Windows, Microsoft Office applications, networking, automation, PCs, smartphones, unified communication,…).
  • You have experience and interest with hardware and software diagnostic and repair.
  • You have experience with one or more ticketing tools.
  • You hold an IT related Bachelor’s degree or have equivalent relevant experience.
  • You are fluent in French and Dutch. English is nice to have.

Soft skills:

  • Excellent customer service skills
  • Good communication
  • Strong interpersonal skills
  • Incident analysis and prioritization

 

Nice to have:

  • Knowledge of Active Directory, Microsoft Windows Server, and networking
  • Eager to learn new technologies and concepts
  • Certifications related to technical support (Microsoft, Cisco, ITIL, Google,…)

 

What We Offer

  • A challenging position in a growing company with great projects
  • A stimulating working environment with a good team spirit
  • A dynamic culture focused on personal development
  • Healthy work-life balance
  • Training and career development opportunities

Your package includes:

  • A competitive salary aligned with your professional skills
  • A company car
  • Meal vouchers (7€/day)
  • Eco Pass (250€/year) 
  • Continuous training
  • Hybrid working capabilities (depending of our client)

 

Ready for your new challenge?

 
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