Service Desk

Your business relies on your infrastructure !

That is why we offer a super fast and personalized helpdesk to act as your dedicated IT support onsite and offsite

  • Manage your costs
  • Reduce downtime
  • Onsite and offsite support
  • Available during business hours – 5/7
  • Pricing based on bundles of units
Diagram of managed services

JET PACK

Our basic Jet Pack include

  • Hardware Procurement Systems Security
  • Systems Management
  • Systems Monitoring

Key points

  • Full pre-configured support for your IT infrastructure – we take away your PC, server and network-related IT problems, meaning you can stay focused on your core operations
  • Rely on us as a single provider for all your IT services

Pricing

  • Pay per seat

HARDWARE PROCUREMENT

ADVISES

Together we define your infrastructure of :

Infrastructure

Hardware

Software

PRICING

We challenge our distributors to provide you competitive prices :

Single point of contact

Quotation within 2 business days

Approved brands

Systems security

FIREWALL

ZyXEL Next-Gen firewalls provide effective application optimization and comprehensive network protection with industry-leading firewall, Anti-Malware/ Virus, Anti-Spam, Content Filtering, IDP, and Application Patrol functionality.

ANTISPAM

Spam Titan blocks over 99% of spam, viruses, malware and other email threats. We provide advanced email security for your business.

ANTIVIRUS

Bitdefender offers the best protection for your business.

Using a cloud based console, we manage your security policies, deployments and alerts in real-time. It also offer an optional patch management solution as well as a full disk encryption for mobile workers.

SYSTEMS MANAGEMENT

MANAGEMENT

We perform all the necessary tasks to manage your infrastructure such as: 

Admnistration tasks

User Management

Software deployment

Configuration tasks

MAINTENANCE

We keep an eye on the performance on your infrastructure and keeping it up-to-date :

Network equipments firmware upgrade

Servers and computers updates

Log analysis

Performance counter

Systems Monitoring

COMPUTERS / SERVERS

RG System is a unique SaaS solution designed to monitor and manage your IT infrastructure that gives you insights on your infrastructure servers and workstations health status. 

The agent integrate a simple and intuitive ticketing system together with Logmein remote assistance tool.

NETWORK

PRTG monitors all systems, devices, traffic and applications of your IT infrastructure using these technologies:

  • SNMP
  • WMI and Windows Performance Counters
  • SSH
  • Flows and Packet Sniffing
  • HTTP requests
  • REST APIs returning XML or JSON
  • Ping, SQL and many more

JET PACK +

Our Jet Pack + package is designed for growing companies who needs a cutting edge telephony and backup technologies.

On the top of our standard services we included :

  • Cloud Telephony – pricing based on users
  • Managed Backup with cloud storage – pricing on demand

CLOUD TELEPHONY

COMMUNICATION SOFTWARE

Our Cloud VoIP solution is based on the popular and robust solution called Asterisk. 

  • Flexible solution
  • Cost effective 
  • Features rich
  • No hardware on site = zero maintenance costs.

POPULAR FEATURES

  • Unlimited extensions
  • Voicemail2mail
  • Fax2mail
  • Call Flow control with queues and ring groups
  • IVR
  • Company Directory
  • Softphone supported
  • SIP based

MANAGED BACKUP

BACKUP SOLUTION

Our solution is based on Veeam solution, which provides :

  • Centralized backup solution
  • Virtual and physical machines
  • Local and cloud storage
Managed-Backup

Are you interestED by our services ?

You are interested and you wish to become a customer or a partner ?
Contact us to have more information