DESCRIPTION

Reporting to Technical Field Team Leader the role of a PC Rollout engineer is to deliver a range of services to agreed deadlines and within budget.

This job description is not fully comprehensive of all duties and responsibilities, therefore, there may be an expectation from the business for an employee to perform additional duties or responsibilities not listed in the above. This also may mean the business can amend the job description from time to time.

Location : For All belgium sites

Duties and Responsabilities

  • Execution of a range of projects to completion with customer acceptance
  • Hardware and software installations based primarily around Microsoft / HP technologies at customer sites inside and if required outside your region.
  • Undertake break / fix support tickets
  • Maintain awareness of new and emerging technologies and seek to gain relevant certifications.
  • Assist with post-installation and break/fix issues
  • Document all project work to a high standard
  • Maintain boot stock and conduct audits
  • Escalate any issues to Technical Field Team Leader / Technical Manager

Collaboration and Relationships

  • With Sales / Technical Specialists and clients to agree objectives for projects
  • With Project Coordinators to identify any issues that may impact project delivery
  • With Support Coordinators to achieve SLA’s for SystemCare and break / fix contracts
  • With Technical Consultants in delivering larger projects as and when required
  • With Team Leader and other field team members

Your skills & knowledges

  • Experience of hardware
    • PC, laptop and similar hardware
    • Tablets, Mobile devices and similar hardware
    • Router and similar hardware experience desirable
    • HP/IBM/Dell Server hardware experience and similar desirable
  • Knowledge of current IT technologies and software
    • Experience of PC and Laptop operating systems
    • Microsoft Office 365
    • SCCM (System Center Configuration Manager)
    • LAN / IP technologies
  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Ability to look for ways to improve and promote quality
  • Able to work well as part of a team and individually
  • Must have a clean driving licence
  • Good time and workload self management skills
  • Conscientious, well organised and customer focussed
  • Good logical/trouble shooting skills

Your experience

  • Excellent knowledge of PC and Laptop Hardware
  • Excellent knowledge of current IT technologies

Your behaviours

  • Highly motivated – sets and achieves challenging goals
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Demonstrates commitment to the role, team and company and will go the extra mile

E-Resourcing – IT Helpdesk

E-Resourcing – IT Helpdesk DESCRIPTION We are looking for a Helpdesk for one of our client in Hasselt. Tasks Log every Incident or Service request

IT Helpdesk

IT HELPDESK DESCRIPTION We are looking for a Helpdesk for one of our client in Hasselt. TASKS Log every Incident or Service request with correct

Expert Windows System Engineer / SCCM

Expert Windows System Engineer / SCCM DESCRIPTION CONTEXT We are currently planning to evolve our current Windows platform and we would like to strengthen our

Helpdesk Agent

Helpdesk Agent DESCRIPTION FUNCTIEOMSCHRIJVING De ICT Service/Helpdesk Agent is “the single point of contact” voor eindgebruikers met vragen of problemen met ICT. Hij/zij lost de

Onsite IT Support

ONSITE IT SUPPORT DESCRIPTION FUNCTIEOMSCHRIJVING Als Onsite IT-support engineer sta je in voor HW en SW support bij de gebruiker. Je repareert PC’s/Portables en printers.

Close Menu